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Thevin Anuja
@thevinr
System Administrator
Sri Lanka
Englisch, Singhalesische Sprache
Über mich
I will provide professional IT system administration & Microsoft 365 support
I am an experienced IT System Administrator with 3+ years of hands-on experience supporting global enterprise environments across Microsoft 365, Azure AD, Windows Server, and endpoint management.
I currently support a multinational organisation with 3000+ users and 3500+ devices across multiple regions (US, Europe, Asia-Pacific), delivering SLA-driven L1/L2 support and infrastructure administration.
Kompetenzen
Thevin Anuja
offline •
Meine Dienstleistungen
Technischer Support
I will enable and configure basic microsoft 365 security for your organisation
Lebenslauf schreiben
I will design a professional, ats friendly resume that gets interviews
Arbeitserfahrung
IT HelpDesk
None • Vollzeit
Feb 2022 - Dec 2023 • 1 yr 10 mos
• Provided L1 support for Microsoft 365, network connectivity, endpoint hardware/software, User & device onboarding/Offboarding. • Ensured SLA compliance for user support across all business units. • Authored internal knowledge base articles to improve self-service and onboarding efficiency. • Streamlined issue triage and reduced average ticket resolution time by 30%. • Contributed to the early phases of several global IT initiatives, including endpoint standardization and license audits.
