Tesfay B

@tesfay_itpro

IT Support Advisor and Network Configuration Professional

Äthiopien
Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a Senior Network Engineer and IT Support Advisor with 12+ years of experience in telecommunications and other sectors. I hold a B.Sc. in IT Engineering and a Google Cybersecurity Professional Certificate. Core Expertise: Networking: Expert in Huawei VRP & Cisco IOS (Routing, VLANs, Subnetting). Cybersecurity: Threat detection & network hardening. IT Support: Advanced remote troubleshooting & system admin. I provide secure, reliable technical solutions and communicate fluently in English, Amharic, and Tigrigna. Message me to optimize your infrastructure!... Mehr lesen

Kompetenzen

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tesfay_itpro
Tesfay B
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Technischer Support
I will provide expert IT technical support and networking services
Ab20 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

ETC_AI

IT Technical Support Specialist

ETC AI

May 2015 - Present • 11 yrs

 Provide expert technical support for telecommunications and enterprise IT infrastructure, resolving hardware and software issues for high-volume environments.  Configure and troubleshoot network connectivity, including VLANs, routing, and switching on Cisco and Huawei equipment.  Administer Windows OS environments, including installation, configuration, and proactive maintenance to minimize downtime.  Utilize ticketing systems and remote support tools to manage incident response and ensure timely resolution of user requests.  Represented the organization in technical workshops and curriculum validation projects, demonstrating deep subject matter expertise.