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I will be your customer and technical support representative
Contact Center Solutions, Restaurant Management, WordPress Expert
Welcome to Terminal 5 Technologies!
We provide Contact Center Solutions (Customer Support & Technical Support), Restaurant Management Solutions, Custom Website Development, WordPress Development and D...
Über diesen Service
Hi everyone, I will be your customer and technical support representative.
The goal of this service is to alleviate your stress by taking the tasks of customer support & technical support off your hands, allowing you to focus on your core operations. With my expertise, you can experience peace of mind, knowing that your customers are receiving top-notch support and assistance. Let me handle the customer service side of your business so you can concentrate on what you do best.
We utilize a robust ticketing system to ensure that every customer issue is documented and addressed. With this approach, we not only take the task of customer support off your hands but also provide you with a comprehensive record of customer interactions. This meticulous documentation ensures that no issue is overlooked, giving you the peace of mind that your customers are receiving top-notch support.
Whether it's through phone, email, live chat, or social media, we've got you covered. We ensure that your customers can reach out and receive assistance through their preferred means of communication. With our multi-channel support approach, you can trust that every customer interaction is handled.
Social Media Plattformen:
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Andere
Art der Dienstleistung:
Technische Unterstützung
Sprache:
Englisch
Zeitzone:
24/7
Wissensdatenbank-Software:
Freshdesk
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Liveagent
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zoho
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Andere
Mein Portfolio
FAQ
Service Level Agreement
We work with a ticketing system and deliver 72 tickets per working day. You will be able to receive constant updates via email throughout the day while we are working on those tickets. You will also be given access to the ticketing system to check the complete threads and work done.
My tickets will not be that many, I only need couple of hours of support
Our basic package covers anything from 1 hour to 6-8 hours of work. We will commence our work according to your specified start time till the end of a working day until we reach our SLA.
What channels do you support?
We support all the main support channels including phone, email, live chat on your website and social media.
How do you provide support via these channels?
You will be giving us access to your channels whether its Instagram, Facebook, live chat or mailbox and once we have access we can commence our work. Most of these accesses can be done via Facebook Business manager and inside the settings of your live chat client and your mailboxes.
I do not have live chat feature, do you guys provide live chat support externally?
Yes you can use our live chat support link to refer your customers to us.
Do you provide a dedicated live chat support to be integrated in our website?
We do provide dedicated live chat support and the ability to integrate it into your website. Please send us a message and we can discuss in detail.
Do you provide phone support?
Yes most certainly. Please do keep in mind to contact us well in advance for phone support as the phone systems need to be configured according to your business needs.
