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Fiverr Pro
Deutsch
$
USD
I will provide professional customer support as your remote service representative
E commerce Customer Support Specialist, Shopify, Gorgias, Zendesk
Hi, I'm Fahad, a dedicated customer support specialist with experience in handling Shopify order management, Gorgias, and Lark. I ensure top-notch service, quick issue resolution, and a seamless exper...
Level 2
Hat hohe Leistungskriterien erfüllt und verfügt über eine nachgewiesene Erfolgsbilanz bei der Erfüllung von Kundenerwartungen.
Was andere an diesem Freelancer lieben
mikewhite179
Vereinigte Staaten
No complaints at all. I looked into several other customer support freelancers, but he really stood out. He understood exactly what I needed and was able to...
kristiansikoro
Lettland
the team has done a great job with our customer support. you can easily leave it to them and forget about the hassle!
pameyer
Vereinigte Staaten
Excellent provider and we will use again soon! We have a very good communication and the results were perfect. please do not hesitate to use this provider....
noorpotrus1925
Vereinigte Staaten
Thank you to Fahad & His team for always going above and beyond to help me handle my customers emails and orders. I can trust he will always help me with professional responses.
alejandromon336
Kanada
Never disapointed. Fahad does great work. Ive been working with him for a few months and love the service ive received.
Über diesen Service
Hi, I'm Fahad a full-time customer support and service representative with 75+ clients served since late 2021.
I specialize in email, live chat, and phone support across Gorgias, Zendesk, Lark, and Intercom, handling everything from order questions to complaint resolution with a calm, brand-consistent tone.
The problem I solve: you're losing time (and customers) to slow or inconsistent replies. I fix that by keeping response times under 1 hour and following your exact policies and tone of voice.
What you'll get: a dedicated support agent covering your chosen hours, daily/weekly reporting on Standard and Premium, and a backup team member so coverage never drops.
What I need from you: access to your support inbox/helpdesk, your FAQ/policy docs, and your preferred tone of voice.
Message me if you have any questions, or check out my FAQs below!
Mein Portfolio
FAQ
What hours will you be available?
I work within your chosen hours and confirm your exact timezone coverage before we start.
Which tools can you work in?
Gorgias, Zendesk, Lark, Intercom, and native platform inboxes.
Can you cover weekends or holidays?
Yes, included in Premium; let me know peak periods in advance.
How do you handle upset customers?
I de-escalate calmly, follow your brand voice/policies, and flag anything needing your input.
Do you provide reporting?
Yes, Standard and Premium include activity/performance reports.
Bewertungen
195 Bewertungen für diesen Service
| (191) | ||
| (2) | ||
| (0) | ||
| (1) | ||
| (1) |
Zusammensetzung der Bewertung
- Kommunikation
- Qualität der Lieferung
- Preis-Leistungs-Verhältnis der Lieferung
Sortieren nach:
Am relevantesten
M mikewhite179
Vereinigte Staaten
No complaints at all. I looked into several other customer support freelancers, but he really stood out. He understood exactly what I needed and was able to handle everything without any issues. I barely had to train him because he already knew how to approach my specific situation. Very professional, responsive, and easy to work with. Highly recommend!
50 $
Preis
8 Tagen
Dauer
Hilfreich?D dveight
Portugal
Laufende ZusammenarbeitGreat, thanks!
400 $-600 $
Preis
2 Tagen
Dauer
Hilfreich?U 
uncaped
Vereinigte Staaten
Laufende Zusammenarbeitamazing work
200 $-400 $
Preis
3 Tagen
Dauer
Hilfreich?K kristiansikoro
Lettland
Laufende Zusammenarbeitvery good work!
400 $-600 $
Preis
1 Tag
Dauer
Hilfreich?D dveight
Portugal
Laufende Zusammenarbeitgreat, thanks!
400 $-600 $
Preis
1 Tag
Dauer
Hilfreich?
Bewertungen
195 Bewertungen für diesen Service
| (191) | ||
| (2) | ||
| (0) | ||
| (1) | ||
| (1) |
Zusammensetzung der Bewertung
- Kommunikation
- Qualität der Lieferung
- Preis-Leistungs-Verhältnis der Lieferung
Sortieren nach:
Am relevantesten
M mikewhite179
Vereinigte Staaten
No complaints at all. I looked into several other customer support freelancers, but he really stood out. He understood exactly what I needed and was able to handle everything without any issues. I barely had to train him because he already knew how to approach my specific situation. Very professional, responsive, and easy to work with. Highly recommend!
50 $
Preis
8 Tagen
Dauer
Hilfreich?D dveight
Portugal
Laufende ZusammenarbeitGreat, thanks!
400 $-600 $
Preis
2 Tagen
Dauer
Hilfreich?U uncaped
Vereinigte Staaten
Laufende Zusammenarbeitamazing work
200 $-400 $
Preis
3 Tagen
Dauer
Hilfreich?K kristiansikoro
Lettland
Laufende Zusammenarbeitvery good work!
400 $-600 $
Preis
1 Tag
Dauer
Hilfreich?D dveight
Portugal
Laufende Zusammenarbeitgreat, thanks!
400 $-600 $
Preis
1 Tag
Dauer
Hilfreich?
