
Tba M
Twilio SMS Missed Call Recovery Automation Expert
Kompetenzen

Meine Dienstleistungen


Arbeitserfahrung
Twilio SMS & CRM Automation Specialist
Automation Solutions • Selbstständig
Sep 2021 - Present • 4 yrs 10 mos
Designed and implemented Twilio-powered missed call recovery systems for HVAC companies, contractors, healthcare providers, agencies, and service-based businesses. Built automated SMS callback workflows that instantly responded to missed calls, synchronized customer information with Airtable CRM, and triggered follow-up sequences through Zapier to improve lead engagement and reduce missed opportunities. Configured Twilio phone numbers, messaging services, webhooks, call routing, automated SMS campaigns, callback logic, contact segmentation, and CRM dashboards to streamline customer communication. Integrated Twilio with Airtable, Google Sheets, HubSpot, GoHighLevel, Calendly, Slack, Gmail, and other business applications to automate lead capture, appointment scheduling, reporting, and team notifications. Performed workflow audits, troubleshooting, API integration, duplicate record cleanup, and automation optimization to ensure reliable system performance. Delivered scalable communication systems that improved response times, increased recovered leads, enhanced customer experience, reduced manual follow-up, and supported business growth through dependable automation and real-time CRM synchronization.