Tba M

GoHighLevel Voice AI & Automation Specialist

Communication Square • Freiberufler

Aug 2024 - Present • 1 yr 9 mos

I specialize in building advanced automation systems within GoHighLevel, focusing on voice AI agents, communication workflows, and CRM automation. Many businesses struggle to manage incoming leads and customer interactions efficiently, leading to missed opportunities and delayed responses. My role is to design intelligent systems that automate communication and improve response speed. I have implemented voice AI solutions that handle inbound and outbound calls, providing automated responses and capturing lead information. These systems integrate with Twilio to enable reliable call handling, SMS automation, and voicemail management. I also configure IVR call routing systems to ensure that calls are directed to the appropriate departments or workflows. Additionally, I build automation workflows that include missed call text back, ensuring that every missed call is followed up instantly with an SMS response. I also design drip campaigns that nurture leads over time using personalized messaging. My work focuses on creating scalable systems that improve customer experience and increase conversion rates. By automating communication processes, I help businesses respond faster, manage leads effectively, and reduce manual workload while maintaining high performance and reliability.