Tanzeel

Operations Manager

B2B Appointments • Freiberufler

Nov 2024 - Jan 2026 • 1 yr 2 mos

Responsibilities & Achievements • Managed end-to-end B2B appointment setting operations, ensuring high-quality leads for the sales team. • Supervised teams responsible for lead generation, cold calling, and prospect qualification. • Developed and optimized processes for scheduling appointments and tracking outreach campaigns. • Coordinated with clients to align on Ideal Customer Profiles (ICPs), target industries, and outreach strategies. • Monitored and analyzed CRM data, KPIs, and team performance to improve efficiency and conversion rates. • Trained team members on best practices in sales outreach, cold calling scripts, and objection handling. • Supported cross-functional collaboration between sales, marketing, and operations to streamline workflows. Tools Used CRM platforms, LinkedIn Sales Navigator, Excel / Sheets, Dialers, Google Research, Outreach Tools. Industries Served SaaS, Technology, B2B Services, Marketing Agencies, Startups, Service-Based Businesses.

Sales & Marketing Manager

The Professionals • Vollzeit

Jun 2021 - Nov 2024 • 3 yrs 5 mos

Responsibilities & Achievements • Managed and executed B2B sales and marketing campaigns for multiple clients and industries. • Led lead generation efforts including prospect research, cold emailing, and outreach strategies. • Oversaw appointment setting and ensured high-quality leads reached the sales team. • Developed and implemented sales strategies to increase client acquisition and engagement. • Coordinated marketing campaigns, including digital outreach, email marketing, and LinkedIn prospecting. • Monitored CRM data and reporting to track KPIs, lead status, and campaign performance. • Trained team members on sales scripts, outreach best practices, and objection handling. Tools Used CRM platforms, LinkedIn Sales Navigator, Google Research, Excel / Sheets, Email Marketing Tools, Dialers. Industries Served SaaS, Technology, BPO, Consulting, Marketing Agencies, Startups, Service-based businesses.

BDR & Team Lead

EMC BPO • Vollzeit

Nov 2019 - May 2021 • 1 yr 6 mos

Responsibilities & Achievements • Managed a team of agents in B2B lead generation, cold calling, and appointment setting. • Supervised daily outbound campaigns and ensured targets were met efficiently. • Conducted prospect research to generate high-quality leads aligned with client requirements. • Trained and coached agents on sales scripts, objection handling, and outreach best practices. • Monitored CRM updates, validated contact data, and ensured accurate lead tracking. • Coordinated with clients to optimize sales processes and appointment scheduling strategies. • Improved team performance through performance analysis and KPI tracking. Tools Used CRM software, Excel / Sheets, LinkedIn, Google Research, Dialer / VoIP platforms. Industries Served BPO Services, Sales & Marketing, SaaS, Technology, Hospitality, Consulting.