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Tharmizy
@tamtam2492
Systems Architect
Indonesien
Indonesisch, Englisch
Über mich
I fix the problem of too much manual work and too little visibility by building automation systems. I have built and deployed workflow automation for real operations, including a payment receipt system and a reconciliation system.
Because I have led field operations teams, I understand what breaks in the field and how to design automation that survives real-world conditions. I work at the intersection of operations and automation.
Explore my architectures: https://tamtam2492.github.io
Kompetenzen
Tharmizy
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
KI-Integrationen
I will build advanced n8n business automation and data workflows
Portfolio
Arbeitserfahrung
Telkomsel
Vollzeit • 5 yrs 3 mos
Field Operations Lead (Telkomsel IndiHome)
Apr 2025 - Oct 2025 • 6 mos
Led distributed field operations across South and Southeast Sulawesi for the Telkomsel IndiHome project, managing a large-scale team across multiple regions. - Managed and coordinated 40+ field agents across Makassar, Bone, Parepare, and Kendari simultaneously. - Designed a performance monitoring framework used daily to track agent productivity across multiple sub-regions. - Reduced operational reporting bottlenecks by building structured tracking systems for distributed teams. - Handled real-time issue escalation and resolution across geographically dispersed teams to ensure project targets were met.
Dual-Project Operations Architect (Karu Halo & Indihome)
Jan 2025 - Apr 2025 • 3 mos
Simultaneously architected and managed operations for two concurrent Telkomsel projects (Mobile/Kartu Halo and Fixed/IndiHome) with a combined team of 50+ members across 7 cities. - Served as the sole operations lead managing two separate project divisions simultaneously, bridging the gap between Mobile and Fixed-line operations. - Built a centralized performance tracking system to monitor both projects from a single unified view, enhancing management oversight. - Designed a scalable recruitment and onboarding framework that successfully expanded both teams concurrently without increasing administrative overhead. - Delivered consistent, high-accuracy reporting to two separate management chains, ensuring zero operational overlap or communication gaps.
Field Operations Lead & Automation Builder (Telkomsel Kartu Halo)
Oct 2020 - Apr 2025 • 4 yrs 6 mos
Managed a distributed collection field team across 6 cities in Sulawesi for the Telkomsel Kartu Halo project, focusing on performance scaling and data-driven monitoring. - Built custom Excel-based monitoring tools from scratch, effectively replacing manual daily reporting with automated data tracking. - Designed a performance evaluation framework used for rigorous weekly and monthly team assessments and productivity metrics. - Led the full recruitment lifecycle, including sourcing, interviewing, and onboarding for both new and replacement agents to maintain team capacity. - Maintained consistent team performance and operational standards across 6 geographically separated city operations through structured communication flows.
