s
sylviatakla

Sylvia Takla

@sylviatakla

Backlog prioritisation, roadmap clarity and faster delivery

Vereinigte Arabische Emirate
Arabisch, Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Is your product backlog messy or your roadmap unclear? I help teams prioritise their backlog, define clear roadmaps and improve delivery. I take a holistic approach, from discovery through to delivery, bringing clarity, structure and momentum along the way. I work closely with teams to improve how they collaborate, prioritise effectively and move faster. If you’re feeling stuck or need more direction, I’m here to help you move forward with confidence.... Mehr lesen

Kompetenzen

s
sylviatakla
Sylvia Takla
offline • 
Durchschnittliche Antwortzeit: 21 Stunden

Meine Dienstleistungen

Produktpriorisierung & -umsetzung
I will be your product manager to structure roadmap and delivery
Ab30 $ / ProjektWeitere Details
Produktberatung
I will be your product manager from ideation to delivery
Ab75 $ / ProjektWeitere Details

Arbeitserfahrung

Serco

PRODUCT AND CX LEAD

Serco • Vollzeit

Sep 2024 - Present • 1 yr 8 mos

1. Designed and embedded new product delivery frameworks that reduced rework by 30% and accelerated cross team delivery. 2. Introduced a centralised product delivery system that reduced approval turnaround times by 25% and improved visibility across cross-functional teams. 3. Spearheaded a high-impact CX transformation project that earned a formal client award and secured repeat business. 4. Led and mentored cross-functional teams, providing coaching and escalation support to ensure high-quality delivery under pressure.

SENIOR PRODUCT MANAGER

ServiceNSW • Vollzeit

Jan 2022 - Aug 2024 • 2 yrs 7 mos

1. Improved sprint velocity by 25% through optimised backlog management and agile coaching. 2. Established and published ways of working that were adopted as best practice across multiple portfolios. 3. Championed customer first design by creating personas, testing hypotheses and engaging users through research, site visits and usability testing.

PRODUCT MANAGER

InfoTrack • Vollzeit

Jun 2019 - Feb 2022 • 2 yrs 8 mos

1. Established and rolled out a company-wide Product Management Framework, improving delivery consistency and quality. 2. Designed, prototyped, and launched new features with engineering, business stakeholders and third-party vendors, ensuring seamless integrations, strong ROI and successful adoption. 3. Transitioned into a standalone business unit, increasing monthly transactions by 30% and establishing a scalable product line.