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Samuel V.
@swonlinestudio
Customer Support Specialist, English Spanish, E Commerce and Client Experience
Kolumbien
Spanisch, Englisch
Über mich
Hi! I'm Samuel, a bilingual customer support specialist (English–Spanish) with experience in customer communication, appointment scheduling, problem solving, and high-volume support environments.
I provide clear, efficient, and professional support through email, chat, and customer interactions. Currently expanding into e-commerce support and online store operations.
Reliable, adaptable, and focused on practical solutions.
Kompetenzen
Samuel V.
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Kundensupport
I will providing bilingual customer support in english and spanish
Arbeitserfahrung
Patient Concierge Representative
HealthCare.gov • Vollzeit
Sep 2024 - Present • 1 yr 8 mos
• Handle inbound and outbound calls in English and Spanish, assisting patients with appointment scheduling and general inquiries. • Provide clear and accurate information while managing high call volumes in a fast-paced environment. • Resolve customer issues efficiently, focusing on practical solutions and minimizing friction. • Maintain a professional and structured communication style, adapting to different types of callers and situations. • Manage sensitive information with attention to detail and responsibility.
Appointment Setter
Energy Solutions • Freiberufler
Jun 2023 - Nov 2023 • 5 mos
• Conducted outbound calls in English to schedule appointments for solar installation services. • Communicated service value clearly and handled initial customer questions. • Maintained a direct and structured approach to conversations, focusing on efficiency and clarity.
Customer Service Agent
Call Airlines • Vollzeit
Jan 2022 - Apr 2023 • 1 yr 3 mos
• Assisted customers in English and Spanish with flight changes, bookings, and travel-related inquiries. • Handled high-volume interactions, ensuring clear communication and efficient issue resolution. • Managed challenging situations such as delays, cancellations, and customer complaints with a calm and structured approach. • Provided accurate information under pressure while maintaining service quality.
