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Stephany R
@stephany_rt
Learning Content Development Specialist
Dominikanische Republik
Englisch, Spanisch
Über mich
I am an experienced and multitasker professional with a demonstrated history in the aviation and hospitality industries. I am a skilled problem-solver and an essential part of management teams, dedicated to adding solutions for the success of my company. My expertise includes airport services training, content development, aviation security compliance, and customer service.
Kompetenzen
Stephany R
offline •
Meine Dienstleistungen
Präsentationsdesign
I will do translations and presentation
Arbeitserfahrung
Spirit Airlines
Vollzeit • 10 yrs
Learning Content Development Specialist
Mar 2024 - Present • 2 yrs 7 mos
Design and develop training materials meeting airline SOPs and operational documentation. Translate complex procedures into clear learning content, partner with subject matter experts, and update materials based on feedback. Improve training effectiveness through instructional design and translate materials into Spanish for international stations.
Airport Services Instructor
Oct 2016 - Mar 2024 • 7 yrs 5 mos
Delivered training programs for airport services in Customer Service, Operations, and Security. Led on-site training for new station openings and vendor changes. Delivered Explosive Trace Detector (ETD) training and supported international leadership to ensure regulatory compliance and operational standards.
Airline Security Agent and Customer Service
Aviation • Vollzeit
Dec 2013 - Oct 2016 • 2 yrs 10 mos
Assisted with the schedules and supporting training initiatives. Managed ticket counter, gate operations, and baggage services. Performed multi-functional roles including CRO and Ground Security Coordinator. Maintained compliance with operational and safety procedures. Performed Station Trainer functions. Conducted on-site training programs to support stations reopening and addition of new staff. Performed OPS Agent functions. Worked as an International Security Agent.
