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Raza
@srazamuhammad
Server Infrastructure SaaS Product Support Specialist
Pakistan
Englisch
Über mich
7+ years in IT enterprise server/storage infrastructure plus SaaS product support for a US healthcare platform.
Infrastructure: IBM, HP, Dell, NetApp servers & storage, Cisco networking, data center hardware diagnostics & preventative maintenance.
SaaS/Product Support: First-line ticket resolution, customer onboarding, and root-cause investigation (console logs) before escalating to engineering using JIRA, Intercom, Slack.
Need hardware-level infra support or SaaS/product support? I bring real operational experience, not just theory.
Kompetenzen
Raza
offline •
Meine Dienstleistungen
Technischer Support
I will do remote support for IBM hp dell servers
Technischer Support
I will provide saas product support, onboarding, and technical ticket resolution
Arbeitserfahrung
Technical Support & Escalations Healthcare SaaS Platform
Contractor • Vollzeit
Jul 2023 - Present • 3 yrs
First point of contact for provider/doctor and internal user escalations on an EHR/CRM healthcare platform. Key responsibilities: - User onboarding & offboarding account setup, permissions, and technical training for new users - Root-cause investigation using browser console logs before escalating to engineering not just relaying symptoms - Cross-functional coordination with dev teams via JIRA, Slack, and Google Workspace - Ticket triage and resolution using Intercom, maintaining HIPAA-compliant support standards - Process documentation using Notion for internal knowledge base and troubleshooting guides Tools: Intercom, Twilio, Notion, JIRA, Google Workspace, Slack
7 Bewertungen
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ltwest004
Vereinigte Staaten
Got the job done quickly and well! Will make sure to buy again when needed
Hilfreich?
ashwakmcp
Saudi-Arabien
Excellent and professional help. Very patient when we encountered hardware-related problems. Identified them and fixed them well. Will order again. Hardware skills allow you to physically operate a computer. Hardware skills can be as simple as knowing how to turn devices on and off. They might also...
Hilfreich?
ghdqh1515
Wiederkehrender Kunde
Südkorea
Hilfreich?
ghdqh1515
Wiederkehrender Kunde
Südkorea
Antwort des Freelancers
Hilfreich?
mantisspam
Wiederkehrender Kunde
Finnland
Excellent and professional help. Very patient when we encountered hardware-related problems. Identified them and fixed them well. I as a novice first-time server owner could have not managed myself without this gig. Will order again.
Hilfreich?
