Stephanie R

Virtual Assistant

Self Employed • Selbstständig

Feb 2026 - Present • 3 mos

• Provide remote administrative and organisational support to clients, including email management, calendar coordination, document creation and data entry. • Manage client communications, scheduling, invoicing and CRM updates. • Create and maintain spreadsheets, reports and templates to improve workflow efficiency. • Support small businesses with social media scheduling, content planning and engagement tracking. • Handle confidential information with professionalism, accuracy and discretion. • Utilise Microsoft 365, Google Workspace, Canva, MS Teams and Zoom to deliver high quality virtual support.

Learning & Development Hub Manager

Not Found • Teilzeit

May 2018 - Present • 8 yrs

Learning and Development Hub Manager (July 2021 – Present) • Managing staff to provide a first-class service to Military personnel. • Supporting the team with their daily outputs, including tasks mentioned in the L&D Advisor role. • Championing and promoting a change culture, identifying improvements in ways of working and empowering staff to do the same. • Carrying out Performance Development Reviews, including objective setting, monthly/yearly reviews. • Leading on the recruitment and induction of staff and supporting a recent restructure of the business. • Contributing to Quality Improvement Processes, including working on improvement projects. • Overseeing the IGCSE courses and exams, ensuring examining body standards are adhered to. • Analysing and interpreting monthly statistics to explain trends, peaks and troughs in services. • Reviewing customer feedback and addressing negative feedback with individuals and using it as an opportunity to improve our services. • Supporting Health & Safety, writing risk assessments, complying with monthly and yearly audits. Learning and Development Advisor (May 2018 – June 2021) • One to one interviews with Military personnel, providing information, advice and guidance on Education, Lifelong Learning and Resettlement, including funding entitlements and Education for Promotion. • Coaching individuals and empowering them to make important decisions regarding education, career progression and future careers outside of the Military. • Delivering Coaching Workshops to embed a Coaching Culture. • Delivering briefs on education opportunities, Resettlement and funding entitlements. • Organising and supporting the execution of Open Day events. • Leading on outreach activities to advertise our offering and recruit learners. • Adhering to Policy for Learning & Development and Resettlement and producing training/guidance.