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Steve
@sohoit
IT that works!
Vereinigte Staaten
Englisch
Über mich
sohoIT provides over twenty years of enterprise experience and expertise to the small to medium business.
No matter where you work or how you work, your business depends upon technology that works. sohoIT provides end to end support, remote monitoring and management, cloud solutions, hardware and software to make your technology work for your business.
Kompetenzen
Steve
offline •
Meine Dienstleistungen
Server-Administration
I will set up spf, dkim, dmarc dns records for email delivery
Themes- / Plugin-Installation
I will install or update a wordpress plugin or theme
Arbeitserfahrung
Managing Partner
sohoIT • Vollzeit
Oct 2010 - Present • 15 yrs 10 mos
Hands-on Managing Partner driving sales, technical expertise, and direction to sohoIT service deliver.
Independent Consulant
Systems RSA • Selbstständig
Jan 1997 - Jan 2017 • 20 yrs
Providing fresh perspectives on IT management, operations, support and service delivery issues impacting both SMB and large enterprise. Research and identify issues, devise solutions, provide guidance and oversight of their application.
Director of Customer Technical Support
Datalex • Vollzeit
Sep 2008 - Apr 2010 • 1 yr 7 mos
Held accountability for global support operations, supervising five support managers and 75 team members in identifying and addressing hosted and non-hosted customer issues with multiple products / versions of travel distribution e-commerce platform. Addressed escalated customer issues. Reviewed vendor data to guide cost controls and improve service levels. Managed hosting center operations and infrastructure teams with responsibility for network administration / security, change control / planning, procurement, and provisioning. Oversaw DBA team in maintaining multiple versions of Oracle, MS SQL, and MySQL for hosted customers. Hold P&L authority for multiple international operations.
