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Shivam Sharma
@snowdevelopr
Servicenow Developer and Trainer
Indien
Englisch
Über mich
I’m Shivam Sharma, a 5X Certified ServiceNow Professional with 10+ years of IT experience, specializing in ServiceNow development, implementation, customization, integrations, and workflow automation.
My expertise includes Scripting, Automations , ITSM, Service Catalog, Service Portal, CSM, Virtual Agent, Flow Designer, Workflows, REST API integrations, IntegrationHub.
I can help with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Scheduled Jobs, Notifications, Inbound Actions, Catalog Items, approvals, RITMs, Catalog Tasks, and custom automation.
Kompetenzen
Shivam Sharma
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Programmierung & Technik
I will be your servicenow consultant with 10 years of experience
Portfolio
Arbeitserfahrung
Senior Servicenow Consultant
Hexaware Technologies • Vollzeit
Feb 2023 - Present • 3 yrs 9 mos
Created custom widget to show contacts using data table. Addition of a column in Out of Box Data table widget. The customer admins and partner admins can add/remove Groups through sp_modal popup menu. Admins can view the selected profile using Modal. Salesforce Integration using Flow Designer. Created custom widget for watchlist functionality. Reports of Tickets(incident/interaction) touched by assignment groups/assigned to
Senior Software Engineer
InfoBeans • Vollzeit
Feb 2020 - Feb 2023 • 3 yrs
Integration Project Main Objective was to Raise Ticket with Lenovo Systems based on service tag no of device and ensure 2-way communication Main Objective was to Raise Ticket with Lenovo Systems based on service tag no of device and ensure 2-way communication. Creation of UI action on incident and calling widget from it. Using GlideDialogWindow class to call widget in a pop-up menu. Creation of Widgets. REST Calls through widgets which can send text and attachments also. ⌲ Configuring Out Bound Rest Messages using Basic Auth. Use of Script include to write REST messages. Use of Scheduled jobs every 15min to get any updates by Lenovo on the ticket. Use of Business rule to post any comments on the ticket which is then subsequently updated in Lenovo Systems via REST call.
Software Consultant
Persistent Systems • Vollzeit
Feb 2016 - Feb 2020 • 4 yrs
Implementation project on ITSM/Integrations & Portals Handling of client calls and gathering requirements. Other Custom API Integration with ServiceNow Workflows and Flow Designers Request creation through Inbound Email trigger and date/time trigger in Flow Designer. It includes sending approvals, creating ritm and catalog tasks Designed Solution for Multilevel approver in a catalog using flow designer. Catalogs, Notifications & Inbound actions. Use of java script functions to extract data from email body e.g. substring(), split(),includes(),indexOf() etc. Extensive Coding Experience with Script includes, Business Rules, Client Scripts, Scheduled Jobs ,UI Polices etc.
