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I will urgently troubleshoot and fix your server or web app issue
JCC
I help businesses keep their servers, cloud platforms and applications reliable, secure and easy to manage. My experience spans Windows and Linux servers, IaaS and PaaS environments, application suppo...
Über diesen Service
Package descriptions
Rapid Triage $125
Up to one hour diagnosing one urgent server, Azure or web application hosting issue, with findings and recommended next steps.
Incident Resolution $395
Up to three hours diagnosing and resolving one agreed operational incident across up to two connected systems.
Complex Recovery $795
Up to six hours investigating a complex or multi-system incident, including remediation, incident documentation and basic monitoring.
Extras and custom offers
- Additional troubleshooting hour: $150
- Out-of-hours scheduled support: $200 per hour
- Additional affected system: $125
- Checkmk onboarding for one host: $175
- Detailed root-cause analysis report: $150
- Backup and recovery assessment: $200
- Seven additional days of follow-up: $150
- Azure cost and reliability review: $250
Gerät:
Server / Hosting
Betriebssysteme:
Windows
Meine weiteren Dienstleistungen im Bereich Support & IT
FAQ
Can you begin immediately?
Please message me before ordering. I will review the symptoms and confirm my availability and the appropriate package. One-day delivery does not guarantee an immediate response.
Do you guarantee that the problem will be fixed?
No responsible engineer can guarantee recovery before diagnosing the environment. Your package purchases a defined amount of investigation and remediation time. If the issue cannot be resolved, you will receive findings and recommended next steps.
Do you repair application source code?
I troubleshoot infrastructure, hosting, configuration, deployment, runtime and logging problems. I can identify suspected code-related faults for your developer, but source-code development is not included.
Can you support a datacentre environment?
Yes, where the affected servers, virtualisation platform or management systems can be accessed remotely. Physical cabling, hardware replacement and on-site work are not included.
Can you troubleshoot production systems?
Yes, subject to appropriate authorisation, backups and an agreed maintenance or rollback plan. High-risk changes will not be made without approval.
Do you use AI tools?
AI-assisted tools may be used to help analyse logs, documentation and configuration. I do not deploy unvalidated AI-generated application-code changes into production.
What happens after the issue is resolved?
I can provide a monitoring assessment and Checkmk onboarding to help detect recurrence. Ongoing monitoring and support are available separately.
