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sivaranjinipavi

Sivaranjini P

@sivaranjinipavi

Handwritting and Technical Support Professional

Indien
Englisch, Malayalam
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a Customer Support and Technical Support professional with over 7 years of experience in ERP and HRMS software support. I am skilled in troubleshooting application issues, defect analysis, and SQL fundamentals. I am seeking an opportunity in Application Support or QA Testing to contribute to product quality and customer satisfaction.... Mehr lesen

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sivaranjinipavi
Sivaranjini P
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Daten
I will do handwritten notes, handwriting and typing work
Ab5 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

TRANQUIL

Support Engineer

TRANQUIL • Vollzeit

Feb 2023 - Sep 2026 • 3 yrs 7 mos

Worked as a Support Engineer, providing customer support and troubleshooting assistance for ERP and HRMS software. Handled customer queries, identified and reported software issues, assisted users with application-related problems, and coordinated with internal teams for issue resolution. Key responsibilities: • Provided timely customer support through calls, messages and other communication channels. • Troubleshot application and functional issues. • Assisted customers with ERP and HRMS features and processes. • Reproduced and documented reported issues for technical teams. • Followed up on issues and provided updates to customers. • Assisted with software testing and verification of issue fixes. • Maintained clear communication and customer-focused support. • Quickly learned new features and adapted to different customer requirements.