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ShubhadeepB
@shubhadeep_97
Customer Support and Escalation Specialist , Amazon and E commerce
Indien
Englisch, Hindi, Bengalisch
Über mich
I'm a Customer Operations & Process specialist with 4+ years of experience across Amazon and HDFC Bank, handling complex case resolution, high-priority escalations, SLA/KPI management, quality auditing, and root cause analysis. I help online sellers and small businesses manage customer support without the overhead of a full-time hire - from Amazon buyer messages and returns to general help-desk tickets. I also bring banking-grade discipline around data privacy and compliance. I work evening and overnight IST hours, which lines up naturally with US and UK business hours.
Kompetenzen
ShubhadeepB
offline •
Meine Dienstleistungen
E-Commerce-Shop-Management
I will manage your amazon seller customer service and escalations
Arbeitserfahrung
Customer Service Associate – Specialized Vertical
Amazon • Vollzeit
Feb 2024 - Apr 2026 • 2 yrs 2 mos
Managed complex, escalated customer cases while consistently meeting SLA, KPI, and turnaround-time targets. Resolved high-priority escalations by coordinating cross-functionally with tech, warehouse, and logistics teams. Conducted quality audits and root cause analysis to identify recurring issues and improve service workflows. Operated independently in a high-volume, remote support environment while maintaining strict data confidentiality.
Branch Sales Officer
HDFC Bank • Vollzeit
Sep 2021 - Oct 2023 • 2 yrs 1 mo
Managed customer portfolios while balancing relationship management with business targets. Followed RBI guidelines and internal compliance/security protocols when handling sensitive financial data. Identified and escalated high-risk transactions, supporting appropriate risk controls and regulatory documentation. Coordinated with internal stakeholders to ensure accurate handling of customer and compliance requests.
