s
shondon616

Shon G

@shondon616

Technical Support Consultant

Polen
Englisch, Malayalam
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a customer support and operations professional experienced in resolving complex customer enquiries within fast-paced, high-volume environments. I am skilled in chat and digital support, escalation management, and accurate CRM case documentation while maintaining strong quality and response standards.... Mehr lesen

Kompetenzen

s
shondon616
Shon G
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Kundensupport
I will be your customer support or chat support agent
Ab10 $ / ProjektWeitere Details
Messaging & E-Mail-Versand
I will be your virtual assistant for email and admin tasks
Ab10 $ / ProjektWeitere Details

Arbeitserfahrung

Teleperformance

Technical Support Consultant

Teleperformance

Apr 2025 - Jun 2025 • 2 mos

Managed high-volume customer interactions, resolving 30–40 cases per shift through digital support channels. Maintained accurate CRM documentation ensuring full case traceability and compliance. Handled complex enquiries escalated beyond automated and first-line support. Guided customers through troubleshooting steps with patience and clarity, improving overall user experience.