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Nick Lewis
@shockproofit
President at ShockproofIT Inc
Kanada
Englisch
Über mich
I am an experienced IT Support Specialist with an extensive background in hardware, software, cybersecurity, networking, and cloud services. I have hands-on experience supporting Microsoft 365, Google Workspace, and Windows environments. I am skilled in troubleshooting complex technical issues and providing reliable remote and onsite support to businesses.
Kompetenzen
Nick Lewis
offline •
Meine Dienstleistungen
Technischer Support
I will troubleshoot microsoft 365 and google workspace
Technischer Support
I will remotely troubleshoot and fix your windows PC
Arbeitserfahrung
President
ShockproofIT Inc • Selbstständig
Aug 2023 - Present • 3 yrs 2 mos
President o Full administration o Sales and lead generation o Billing and account management Technical Analyst: o Experience within Office 365, Google Workspace, VMware ESXi, Microsoft Active Directory, and Azure Active Directory o Provide remote and onsite support using ConnectWise RMM and SentinelOne EDR/MDR o Provide excellent support via phone calls, emails, and tickets during business hours and on-call after hours, while meeting the requirements for SLAs o Ticketing, client, and asset management within ConnectWise PSA o Software/hardware installation and maintenance for Windows Server 2008 to 2019, Windows XP to 11, and Android o Endpoint management, email security, and networking o Install, configure, update, and monitor backup software such as Axcient x360Recover and SaaS Backup for Microsoft Office 365/Google G WorkSpace o Dark web monitoring o Deploy, support, and monitor managed equipment including; servers, workstations, laptops, QNAPs, printers, VPN clients/servers, LANs and WANs (Firewalls, Switches, APs), etc.
Service Technician
Canada Computers • Vollzeit
Nov 2023 - Dec 2024 • 1 yr 1 mo
o Diagnose and repair defective computer systems o Build new computer systems o Test parts and components (HDDs, SSDs, graphics cards, keyboards, cables, etc.) o Process item returns, exchanges, and stock transfers o Converse with customers very frequently
Desktop System Analyst
WaterlooIT • Vollzeit
Sep 2022 - Nov 2022 • 2 mos
o Experience within Office 365, Google Workspace, VMware ESXi, Microsoft Active Directory, and minimal experience within Azure Active Directory o Provide remote and onsite support using LabTech, ScreenConnect, TeamViewer, and AnyDesk o Provide excellent support via phone calls, emails, and tickets during business hours and on-call after hours, while meeting the requirements for SLAs o Ticketing, client, and asset management within ConnectWise Manage o Software/hardware installation and maintenance for Windows Server 2008 to 2019, Windows XP to 11, Android, MacOS, and iOS o Endpoint management, email security, networking, and VPN within Sophos Cybersecurity o Install, configure, update, and monitor backup software such as Acronis Cyber Protect o Deploy, support, and monitor managed equipment including; servers, workstations, laptops, network equipment/services, QNAPs, printers, Open VPN clients, LANs and WANs etc.
