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shibu_sh

SHIBU S

@shibu_sh

Senior Technical Support Engineer

Indien
Englisch, Hindi, Kannada, Bengalisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a Senior Technical Support Engineer with over 9 years of experience in L2/L3 Production Support, Linux Administration, and Cloud Infrastructure. I specialize in managing high-volume production environments, troubleshooting critical incidents, and supporting enterprise platforms using AWS, Kubernetes, and SQL. I am proven in collaborating with cross-functional teams to ensure high application availability and SLA compliance.... Mehr lesen

Kompetenzen

s
shibu_sh
SHIBU S
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Hosting & Domain
I will connect your domain to your website and fix dns records
Ab20 $ / ProjektWeitere Details

Arbeitserfahrung

Licious

Senior Technical Support Engineer

Licious • Vollzeit

May 2022 - Present • 4 yrs 5 mos

Provide L2/L3 production support for enterprise e-commerce and supply chain applications. Resolve production incidents through SQL analysis, log investigation, and API debugging. Support AWS cloud environments, monitor critical business services, and manage incident escalations while ensuring SLA compliance. Lead support queue coordination and collaborate with DevOps and QA teams.