s
shenshen09

Shen

@shenshen09
5,0(37)

Level 1

Philippinen
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
With 5 years of experience in the IT industry and administrative operations, I specialize in cloud administrative support, leveraging my expertise to ensure seamless operations within cloud environments. Certified in ITIL v4 Service Management, I bring a structured approach to service delivery, emphasizing efficiency and quality. Proficient in Microsoft Office applications such as Word and Excel, I excel in performing administrative tasks with precision and effectiveness, contributing to the smooth functioning of organizational processes.... Mehr lesen

Kompetenzen

s
shenshen09
Shen
10 $/Stunde
offline • 
Durchschnittliche Antwortzeit: 2 Stunden

Meine Dienstleistungen

Präsentationsdesign
I will design academic powerpoint presentation
5,0(21)
Text & Übersetzung
I will create quizzes and exam questionnaire
5,0(8)

Möchtest du auf Stundenbasis arbeiten?

Erzähle Shen, was du brauchst.

10 $

/

Stunde

Arbeitserfahrung

Accenture

Cloud infrastructure

Accenture • Vollzeit

Sep 2021 - Present4 yrs 8 mos

Managed AWS infrastructure using Terraform across Dev, QA, Staging, and Production environments, ensuring consistent deployment and reliability. Administered Windows and Linux servers, including daily health checks, performance monitoring, and OS patch compliance. Served as L2 support, diagnosing and resolving complex operational issues reported by L1 teams using root cause analysis and proactive problem-solving. Oversaw and prioritized support tickets to ensure SLA compliance, timely resolution, and high customer satisfaction. Trained new team members on tools, processes, and best practices, ensuring effective knowledge transfer and team readiness. Facilitated client presentations, delivering accurate status updates and maintaining clear communication between stakeholders and internal teams.

Administrative staff

Fiberhom technologies inc • Vollzeit

Jan 2021 - Aug 20217 mos

Conducted data manipulation and generated reports using Google Spreadsheets, Microsoft Office Suite, and Oracle systems. Monitored daily reports to ensure accuracy, timeliness, and adherence to operational standards. Managed real-time repair tickets and service orders, ensuring efficient workflow and high customer satisfaction. Provided customer support, addressing inquiries and assisting with basic connectivity and internet-related issues.

37 Bewertungen
5,0

(33)
(3)
(0)
(1)
(0)
Zusammensetzung der Bewertung
  • Kommunikation
    5
  • An einen Freund weiterempfehlen
    5
  • Dienstleistung wie beschrieben
    5
1–5 von 37 Bewertungen
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Am relevantesten
    J
    image-docs

    johnnykatsu

    US

    Vereinigte Staaten

    5

    Absolute pleasure to work with!

    Bis zu 50 $

    Preis

    4 Tagen

    Dauer

    gig

    Präsentationsdesign

    Hilfreich?
    Ja
    Nein
    H

    healinpower

    Wiederkehrender Kunde

    US

    Vereinigte Staaten

    5

    The seller exceeded expectations was amazing and delivered the order in a timely manner. Accurate work, understood my instructions will work with again.

    Bis zu 50 $

    Preis

    1 Tag

    Dauer

    gig

    Text & Übersetzung

    Hilfreich?
    Ja
    Nein
    Y
    image-docs

    yikjinn001

    GB

    Großbritannien

    5

    well done, especially with the explanation

    Hilfreich?
    Ja
    Nein
    H

    healinpower

    Wiederkehrender Kunde

    US

    Vereinigte Staaten

    5

    She was very professional and fast with my delivery!

    Hilfreich?
    Ja
    Nein
    E
    image-docs

    eyefulbox

    Wiederkehrender Kunde

    PH

    Philippinen

    5

    Thank you very much

    Hilfreich?
    Ja
    Nein