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shashikumar_v

ShashiKumar

@shashikumar_v
Indien
Englisch, Hindi, Telugu, Tamil
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Hii, I am Shashi Kumar, I am good at Virtual Assisstant, Web Scrapping, transcriptions, like audio to words, videos to captions, Video Editing,. So check out my gigs and if it fits your requirement place the orders or contact me. Thank you..... Mehr lesen

Kompetenzen

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shashikumar_v
ShashiKumar
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Kundensupport
I will provide professional customer support via chat, email, and phone
Ab5 $ / ProjektWeitere Details

Arbeitserfahrung

Tech_Mahindra

Technical Support

Tech Mahindra • Vollzeit

Nov 2024 - Oct 2026 • 1 yr 11 mos

Provide technical and customer support for telecom-related services through customer interactions and troubleshooting. Handle customer concerns by identifying the root cause and providing appropriate solutions. Manage complex customer issues and escalations while maintaining a professional and customerfocused approach. Collaborate with internal teams to investigate and resolve issues efficiently. Maintain accurate customer and case documentation in CRM/ticketing systems. Follow defined processes, quality standards, and SLA requirements. Identify recurring customer issues and contribute to process and service improvements. Manage multiple customer cases while maintaining productivity and service quality.