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sharon_cao

Sharon Cao

@sharon_cao

I will be your native Chinese sourcing assistant and customer support

China
Chinesisch, Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Native Chinese speaker based in Guangzhou, China, with 3+ years of B2B customer support, after-sales, and cross-border trade experience. I run my own trading business, so I understand supplier communication, order follow-ups, and export processes firsthand. I help international clients with Chinese customer service, supplier outreach, order management, market research, and virtual assistance. Reliable, responsive, and detail-oriented. Let’s work together!... Mehr lesen

Kompetenzen

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sharon_cao
Sharon Cao
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Customer Success
I will provide native chinese customer service, sourcing, and translation
Ab10 $ / ProjektWeitere Details

Arbeitserfahrung

Freelance

Independent Industrial Automation Sensor Trading Company Founder

Freelance • Selbstständig

Aug 2025 - Present • 1 yr 2 mos

Built and managed a B2B sales pipeline from scratch, sourcing overseas buyers via LinkedIn and email outreach. Managed cross-border orders from first contact to payment and delivery, including supplier coordination and documentation. Provided Chinese-English business communication support, handling client inquiries and after-sales follow-ups. Conducted market research and supplier sourcing for industrial automation products. Maintained accurate client records and order tracking using Google Sheets/Excel.

Self-Employed_/ Freelancer

Sales Associate

Self-Employed / Freelancer • Vollzeit

Jul 2023 - Nov 2024 • 1 yr 4 mos

Converted inbound client inquiries into closed orders by conducting consultative discovery and recommending tailored product solutions. Built and maintained a pipeline of 20+ active accounts, tracking progress and consistently meeting quarterly targets. Coordinated with sales, legal, finance, and engineering teams to resolve client issues and accelerate deal closure. Collected and shared customer feedback with product teams to improve offerings and address market needs.