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saurabhbisht620

Saurabh B

@saurabhbisht620

Customer Support Executive

Indien
Englisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a customer support professional with experience in ticket operations and data analytics. I have a proven track record of maintaining high CSAT scores and improving operational efficiency through process optimization and cross-functional collaboration. I specialize in managing ticket lifecycles and resolving complex inquiries within strict SLA timelines.... Mehr lesen

Kompetenzen

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saurabhbisht620
Saurabh B
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Messaging & E-Mail-Versand
I will be your professional customer support agent, live chat, and email specialist
Ab30 $ / ProjektWeitere Details

Arbeitserfahrung

Tech_Mahindra

Customer Support Executive

Tech Mahindra • Vollzeit

Jul 2024 - Nov 2025 • 1 yr 4 mos

Analyzed customer support ticket data to identify recurring trends and implemented process improvements. Collaborated with Product and Engineering teams to optimize resolution workflows. Leveraged data analytics tools to monitor KPIs and deliver actionable insights. Spearheaded strategic initiatives focused on customer success and executed rigorous performance evaluations to ensure SLA compliance.