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sarveshp925

Sarvesh

@sarveshp925

Process driven Operations and Non Voice Technical Support Specialist Experience

Indien
Englisch, Hindi, Gujarati, Marathi
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Über mich
Process-driven Operations and Non-Voice Technical Support Specialist with experience in L1 ticket triage, customer email support, live chat assistance, and back-office data operations. Experienced in adhering strictly to Standard Operating Procedures (SOPs), maintaining tight SLA targets, and utilizing foundational Linux CLI and SQL database querying to manage technical workflows cleanly and accurately.... Mehr lesen

Kompetenzen

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sarveshp925
Sarvesh
offline • 

Meine Dienstleistungen

Kundensupport
I will be your l1 non voice technical support and chat support specialist
Ab10 $ / ProjektWeitere Details

Arbeitserfahrung

Government_of Uttar Pradesh

Cyber Security Intern

Government of Uttar Pradesh • Vollzeit

May 2026 - Jul 2026 • 2 mos

• Assisted in L1 security log reviews, system checks, and incident documentation following strict standard operating procedures (SOPs). • Performed database record verification and basic SQL queries to support data integrity and audit logging tasks. • Conducted basic identity and access management (IAM) checks, user privilege audits, and credential verification. • Supported the technical team in drafting operational process guidelines, security awareness reports, and compliance documentation.