Sarah S
CRM and Workflow Automation, Customer Success, Business Support
Kompetenzen
Meine Dienstleistungen


Portfolio
Arbeitserfahrung
remote
Vollzeit • 9 yrs 6 mos
Key Account - Sales Manager
Mar 2025 - Jul 2026 • 1 yr 4 mos
Managing and expanding B2B clients across Europe with international clients. Owning the full client lifecycle and sales process (lead → closing → delivery) Driving revenue growth through upselling and structured sales processes Coordinating cross-functional teams (design, project management, operations) Managing CRM - pipeline (Pipedrive) and improving conversion rates
Operations & Team Leadership Manager
Dec 2021 - Jan 2025 • 3 yrs 1 mo
Leading daily operations and team performance Driving customer satisfaction, retention and sales targets Managing customer relationships and resolving issues Optimizing internal processes and workflows (former EdApp/ now SC Training and former Safety Culture app / now Mitti) Implementing customer-focused initiatives - automated workflow ( Hubspot & Monday, Calendly)
Founder & Managing Director
Dec 2019 - Jan 2025 • 5 yrs 1 mo
• Founded, built, and independently managed the company • Led the strategic and operational management of international business activities • Developed the business model and digital customer service processes • Managed and expanded international client relationships • Oversaw business operations, market positioning, and business development • Established digital communication, onboarding, and workflow structures