sarah janet

Workflow Automation & Integration Specialist

Grace3 Technologies

Jan 2022 - Dec 2023 • 1 yr 11 mos

Served as a lead Workflow Automation Specialist, designing and optimizing backend operations for e-commerce brands, digital agencies, and SaaS startups. My core focus was removing manual bottlenecks by connecting disparate software applications through APIs and intelligent automation logic. Key Achievements & Expertise: • Architected and maintained over 60+ multi-step automation scenarios using Make.com (Integromat) and Zapier, managing data transfers between CRMs, databases, and communication channels. • Integrated REST APIs and Webhooks to sync customer data seamlessly across platforms like HubSpot, Salesforce, Shopify, and Notion, eliminating human data-entry errors by 100%. • Built automated lead-generation and nurturing pipelines that instantly captured, qualified, and routed inbound leads to sales teams, boosting client conversion rates by 25%. • Developed automated internal reporting dashboards that extracted data from Google Sheets, Airtable, and SQL databases, delivering weekly automated performance summaries via Slack and email. • Audited existing business operations for 15+ retainer clients, identifying inefficiencies and restructuring software stacks to save an average of 15 hours of manual work per week per team. • Successfully mapped complex conditional logic, error-handling routines, and data routers to ensure 99.9% uptime on all business-critical automation workflows. This role honed my ability to analyze any business process, break it down into logical steps, and build a hands-free digital ecosystem. I bring this exact operational framework to my AI integration services, ensuring clients get reliable, production-ready systems.

AI Automation Engineer & Solutions Developer

Eye on You Designs

Feb 2023 - Nov 2023 • 9 mos

As an independent AI Automation Engineer and Solutions Developer, I design, build, and deploy end-to-end artificial intelligence systems that streamline business operations, eliminate repetitive tasks, and maximize operational efficiency. I specialize in bridging the gap between cutting-edge LLMs (Large Language Models) and practical corporate workflows. Key Achievements & Expertise: • Engineered and deployed over 45+ custom AI automation workflows using Make.com and Zapier, reducing manual operational tasks for clients by up to 70%. • Designed, built, and optimized tailored OpenAI GPTs and intelligent customer service chatbots integrated directly into Slack, WhatsApp, and websites, which improved client response times by 50%. • Developed production-ready prompt engineering frameworks and data extraction pipelines using advanced Python libraries, LangChain, and vector databases for semantic search. • Integrated OpenAI (GPT-4o), Anthropic (Claude 3.5), and open-source models via API into existing business CRMs and SaaS platforms to enable automated content generation, lead scoring, and market analysis. • Audited and restructured legacy client workflows to inject AI agents, saving businesses an average of $3,000+ monthly in software overhead and labor costs. • Successfully trained business teams on prompt engineering best practices, data privacy protocols for AI, and token optimization strategies to minimize API costs. I focus heavily on delivering secure, scalable, and ROI-driven AI solutions. Whether you need a simple automated workflow, a custom-trained assistant, or a deep API integration, I ensure your AI infrastructure is clean, robust, and built to scale your business.