Danny Pro

Dispatch

Charity Care Group Foundation • Vollzeit

Jan 2026 - Present • 7 mos

1 year experience with Charity Transport, LLC as a dispatcher & operator. Dispatching Services: Daily execution of dispatching needs via platform, including routing possible same-day assignments, updating cancellations, providing driver/customer text support, and handling occasional duplicate trip deletions. Phone Trip Notifications: Provision of possible phone trip notifications for situations such as vehicle down or insufficient driver coverage. Trip Handling: Management of pre-assigned and standing order trips, as well as same-day or 24-hour notice trips requiring personal assistance during client call-outs. Guarantee: Assure dedicated availability for 9 hours per day during the hired period to meet operational requirements.

Technical Support Executive Specialist

Crorzar LLC - Seattle, Utah • Vollzeit

May 2019 - Oct 2022 • 3 yrs 5 mos

My Job Descriptions at Crorzar LLC: Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brands. Assist clients on orders online. Deal with orders in the back office and liaise with logistics Follow up on orders and liaise with customers, retail, repair services, buyers, etc. Follow up on all customer requests to ensure the brand provides the highest level of customer service in the industry Manage ongoing customer relationships utilizing our CRM tools Develop collaborative, positive working relationships with staff. Assist customers with after-sales service issues Be a primary contact for customer inquiries about our products and brand. Able to communicate concisely our company policies to client Maintain and update regular client correspondence The Platform I use at Crorzar LLC is the following: Gsuites Live Chat Shopify Returnly Zen desk Zoho Gorgias Delight Chat