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Sam Rafiq
@samii22
Level 2
Airbnb Guest Communication and Property Management Specialist
Pakistan
Italienisch, Portugiesisch, Polnisch, Französisch, Deutsch, Arabisch, Bulgarisch, Spanisch, Isländisch, Englisch
Über mich
I'm Samran, founder of an enterprise guest services operation managing 500+ vacation rental properties (Co- Hosting) globally with 10,000+ monthly guest interactions.
PERFECT FIT FOR:
✓ Property management companies (50-500 properties)
✓ Multi-property owners (20+ units)
✓ Real estate investors scaling STR
✓ PM companies needing white-label guest services
OUR SCALE:
- 6+ years managing STR operations
- 500+ properties under active management
- 10,000+ guest interactions monthly
- Multilingual team (English, Spanish, French)
- All platforms: Airbnb, VRBO, Booking.com
Kompetenzen
Sam Rafiq
7 $/Stunde
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Kundensupport
I will provide customer support to improve customer satisfaction
Allgemeine Unterstützung
I will do airbnb dispute resolution
Möchtest du auf Stundenbasis arbeiten?
Erzähle Sam Rafiq, was du brauchst.
7 $
/
StundePortfolio
Arbeitserfahrung
Operational Manager STR
Bondi Stays • Vollzeit
Apr 2024 - Present • 2 yrs 5 mos
Managing PMS Channel Coordinate Guest Communication and Cleaning team to ensure cleaning scheudle (Handle request like Early Check-in or Late check-out) It helps to maintain a superhost status and sometimes addional revnue. Listing Optimization (A Deep anaylsis of the listing, area, neighbourhood and competitors) Multi Channel Support Weekly training session with the Guest Comm team for improvement to keep up the clinet satisfaction Help in decision about refunds and discounts
52 Bewertungen
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Zusammensetzung der Bewertung
- Kommunikation
- Qualität der Lieferung
- Preis-Leistungs-Verhältnis der Lieferung
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joeyb9310
Thailand
Sam was great, thank you for your assistance with our short term rental communications.
Hilfreich?
atstdtft
Vereinigte Staaten
Laufende Zusammenarbeit
Hilfreich?
bondisun
Australien
I started working with Sam through a referral from my friend Nick, and the experience has been excellent. His knowledge and expertise are truly impressive. Everything I needed was handled efficiently, he created a clear roadmap and implemented everything independently with minimal guidance. The best...
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atstdtft
Vereinigte Staaten
Laufende Zusammenarbeit
Hilfreich?
atstdtft
Vereinigte Staaten
Laufende Zusammenarbeit
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