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Deutsch
$
USD
Sameh A.
@sameh_ashraf99
Support QA and Excel Dashboards
Ägypten
Englisch, Deutsch, Arabisch
Über mich
I help support teams and online stores see what is really going on in their customer service.
I have worked in customer support since 2024: first as a German-speaking agent, then as a subject-matter expert, and now in quality evaluation. Before that I was an accountant, so numbers and Excel are home ground for me.
What I offer:
- QA scorecards, macros and SOPs for support teams
- KPI dashboards in Excel (or Power BI if your team uses it)
- English and Arabic, plus conversational German
Message me before ordering and I will tell you honestly if I am the right fit.
Kompetenzen
Sameh A.
offline •
Meine Dienstleistungen
Daten-Dashboards
I will build a call center KPI dashboard in excel or power bi for support teams
Planung & Einrichtung
I will create a customer support QA scorecard, macros and sops
