
Likha-Era
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Application Manager
Bizbloqs Logistics Management • Vollzeit
Apr 2025 - Present • 1 yr 4 mos
Successfully delivered end-to-end enterprise warehouse and logistics solutions by independently fulfilling seven key roles: Customer Support, Solutions Architect, Engineer, QA, Deployment Specialist, Project Manager, and L3 Support. Managed and supported over 1,000 client environments, consistently meeting SLA commitments and ensuring high customer satisfaction. Automated business processes using SQL and the BizBloqs low-code platform, reducing manual work and improving operational efficiency. Developed SSRS reports and dashboards that enhanced inventory visibility, revenue tracking, and operational reporting. Designed and implemented REST API integrations and complex data mappings using Altova MapForce, enabling seamless communication between enterprise systems. Planned and executed deployments to test and production environments with minimal downtime while maintaining comprehensive release documentation. Led multiple client projects simultaneously using Agile methodologies with Zoho Projects and Zoho Sprints, ensuring on-time delivery. Performed root cause analysis and resolved critical production incidents, improving system stability and minimizing business disruption. Translated complex business requirements into scalable technical solutions, serving as the primary technical consultant throughout the project lifecycle.