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$
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Saif
@saifrarif
Customer Service, Operations Professional, Call Center, Front Desk, VA
Bangladesch
Englisch, Bengalisch, Hindi, Urdu
Über mich
Customer Service & Operations Coordinator with 9+ years of hands-on experience in call center, front desk, and
client onboarding for USA, UAE & European markets. Handled 150+ daily calls, emails, and chats while maintaining
95%+ CSAT and QA. Experienced in CRM tools - Zendesk, Salesforce, GoHighLevel - plus appointment scheduling,
tenant communication, and back-office support from roles at Estates LLC (USA) and J&T Express (Dubai HQ).
Fluent in English (C2), Hindi, Urdu, and Bengali.
Kompetenzen
Saif
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Business
I will be your expert real estate assistant and airbnb manager
Kundensupport
I will be your operations and customer manager
Portfolio
Arbeitserfahrung
Patient Care Coordinator
Provider Quality Services • Freiberufler
Feb 2026 - Jun 2026 • 4 mos
•Managed care gap workflow support and maintained accurate records for assigned tasks. •Coordinated communication and follow-up related to healthcare service processes. •Supported administrative tracking, documentation, and operational task completion. •Called patients to check physical and mental health status; provided front desk-style patient handling. •Scheduled doctor appointments, screenings, and follow-ups; coordinated with providers to close care gaps.
Client Onboarding & Recruitment Coordinator
Service Club • Freiberufler
Aug 2025 - Feb 2026 • 6 mos
•Called 100+ driver applicants daily, explaining the onboarding process and maintaining candidate satisfaction. •Verified licenses, IDs, and insurance; scheduled onboarding sessions and ensured compliance. •Maintained applicant tracking system and CRM with 98% accuracy; onboarded 300+ drivers. •Supported onboarding communication and maintained applicant records with accuracy. •Coordinated with internal teams to keep hiring workflows organized and timely.
Senior Customer Service & Operations Agent, Call Center
J&T Express • Vollzeit
Mar 2024 - Apr 2025 • 1 yr 1 mo
•Managed 150+ daily customer interactions via phone, chat, email, and front desk reception at Dubai HQ. •Achieved 95%+ CSAT and zero missed calls through exceptional customer handling and client relations. •Managed appointment scheduling, tracking, and follow-up for deliveries and support cases. •Supported the Operations Supervisor in daily operations management, logistics, and office administration. •Resolved escalated complaints and prepared daily operation and team performance reports. •Maintained accurate CRM records and filing systems for all client communications.
