Khizar Ilyas

FUNNEL DESIGNER EXPERT

VETZI • Vollzeit

Nov 2023 - Present • 2 yrs 7 mos

I worked as a CRM Manager, where I was responsible for managing and optimizing the company’s customer relationship management system to support sales and marketing operations. My role included handling lead and contact management, setting up sales pipelines, and ensuring smooth tracking of customer interactions. I created and managed automation workflows for follow-ups, appointment reminders, and customer nurturing to improve response rates and conversions. I also performed CRM data cleanup and organization, maintained accurate records, and generated reports to monitor sales performance and customer behavior. Additionally, I supported client onboarding, managed user access, and trained team members on proper CRM usage. Through structured CRM processes and automation, I helped improve operational efficiency, lead management, and overall customer experience.