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rita_naik

Rita Naik

@rita_naik

UK Payroll, Compliance, Customer Support, Data Entry

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Über mich
Commerce graduate with 6+ years of experience in UK payroll operations, customer service, and shared services. Strong expertise in payroll processing, statutory compliance (tax, NI, SMP, SSP), and pensions administration. Known for delivering accurate payroll, meeting SLAs, and improving operational efficiency while providing high-quality stakeholder support. Have twice won value awards for going extra mile and helping the other team with their work.Achieved value awards for keeping up to the Tesco value -" TREAT THE CUSTOMERS LIKE THE WAY YOU WOULD LIKE TO BE TREATED" and "EVERY LITTLE HELPS"... Mehr lesen

Kompetenzen

r
rita_naik
Rita Naik
offline • 

Meine Dienstleistungen

Beratung
I will provide accurate UK payroll processing, data entry
Ab15 $ / ProjektWeitere Details

Arbeitserfahrung

Tesco

Senior Financial Officer (UK Payroll)

Tesco • Vollzeit

Mar 2007 - Aug 2011 • 4 yrs 5 mos

• Processed end-to-end UK payroll for employees, including head office and pension payroll. • Generated payroll reports such as BACS totals, net pay, taxable/non-taxable, and leavers reports. • Conducted payroll audits and quality checks to maintain accuracy and compliance. • Resolved payroll and pension queries via calls and email, ensuring high customer satisfaction. • Managed career break payroll including leave processing, reinstatements, and manual adjustments. • Collaborated with HR and internal teams to provide payroll-related insights and support. • Trained and mentored new team members on payroll processes and compliance.

Infosys

Process Executive - Customer Support

Infosys • Vollzeit

Sep 2005 - Apr 2007 • 1 yr 7 mos

• Handled inbound calls related to telecom billing, service disruptions, and technical issues. • Diagnosed line faults and guided customers through troubleshooting steps. • Coordinated engineer visits for issue resolution. • Managed billing queries, adjustments, and compensation calculations. • Processed payments via credit/debit cards. • Delivered product information and handled complaints and retention cases. • Supported team operations and assisted in onboarding new employees.