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Richard
@richear
Network Support Specialist, HelpDesk Support, Troubleshooting , Data Entry
Bangladesch
Englisch
Über mich
I am a dedicated Network Support Engineer and IT Operations Specialist with hands-on professional experience managing Cisco switches, MikroTik routers, LAN/VLAN configurations. Currently Holding my Bachelor of Science in Computer Science and Engineering at Sonargaon University, I combine strong problem-solving abilities with certified expertise in CCNA, MTCNA, and IT Support. I excel in collaborative team settings, troubleshooting system errors, monitoring network performance, and driving operational efficiency.
Kompetenzen
Richard
offline •
Meine Dienstleistungen
Technischer Support
I will do professional network setup cisco switches and mikrotik router configuration
Portfolio
Arbeitserfahrung
SkyTech Solutions
Vollzeit • 3 yrs 4 mos
Senior Executive IT
Dec 2024 - Present • 1 yr 9 mos
Diagnose and troubleshoot network errors; track and document network issues to compile detailed incident reports. Escalate unresolved or critical issues to senior IT staff. Managed Cisco Switch, Mikrotik Router, LAN, VLAN. Installed applications ensuring optimal system performance, configured hardware/workstations, and monitored performance metrics to enhance service delivery. Conducted end-user training sessions, developed documentation and troubleshooting procedures, and mentored junior team members.
Junior Executive IT
May 2023 - Dec 2024 • 1 yr 7 mos
Developed strategic initiatives to enhance operational efficiency and collaborated with cross-functional teams to streamline processes. Provided technical assistance for hardware and software issues, diagnosing and resolving malfunctions to minimize downtime and improve response times. Implemented software updates, system patches, and maintained routers and switches to support network security protocols
