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rezkyherjuna

Rezky Herjuna

@rezkyherjuna

Trust and Safety Quality Analyst

Indonesien
Englisch, Indonesisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Hi! I’m Juna 👋 I specialize in Content Moderation, Quality Assurance, and Customer Support with experience at TikTok/Bytedance. I help businesses review content, ensure accuracy, and maintain high-quality standards — quickly and reliably. What I can do: ✔ Content moderation & policy review ✔ QA & data accuracy checking ✔ Customer support (chat/email) ✔ Case review & decision making I’m detail-oriented, fast, and easy to work with. If you need reliable support with consistent quality and i’m here to help. Let’s work together 🚀... Mehr lesen

Kompetenzen

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rezkyherjuna
Rezky Herjuna
offline ‱ 

Meine Dienstleistungen

Datenlabeling & -annotation
I will do accurate data annotation, data labeling and ai data review
Ab10 $ / ProjektWeitere Details
Business
I will do content moderation and trust and safety review
Ab10 $ / ProjektWeitere Details

Arbeitserfahrung

TikTok

TikTok

Vollzeit ‱ 6 yrs 7 mos

Trust and Safety Quality Analyst

Nov 2023 - Aug 2026 ‱ 2 yrs 9 mos

- Perform daily sampling tasks for audit purposes. - Conduct thorough data analysis and provide feedback on any problems or necessary escalations. - Provide weekly feedback on moderation quality. - Analyze policy updates to identify areas of improvement and potential gaps. - Collaborate with moderation teams and Market POC to ensure moderation quality meets standards. - Contribute to the development of quality inspection standards and continuously optimize the process and system platform.

Content Moderator

Jan 2020 - Nov 2023 ‱ 3 yrs 10 mos

-Content Review: Screen high volumes of user posts, comments, and uploads to approve, reject, or remove them. -Policy Enforcement: Apply platform-specific guidelines, copyright rules, and privacy policies accurately and consistently. -Violation Detection: Flag and remove harmful material, including hate speech, cyberbullying, graphic violence, nudity, and misinformation.

Customer Experience

BizNet Technology ‱ Vollzeit

Jan 2019 - Jan 2020 ‱ 1 yr

-Handled customer inquiries and complaints via email, phone with timely and effective resolutions -Provide accurate information regarding products, service and company policies. -Coordinated with cross-functional teams to resolve customer issues and ensure service quality. -Maintained customer satisfaction by delivering professional solution oriented support.