Reya N

Operations Systems + AI Workflow Consultant

Google • Selbstständig

May 2025 - Present • 1 yr 2 mos

2DOGSCREATIVE | Operations Systems + AI Workflow Consultant | 2025 - Present | Oceanside, CA • Build practical spreadsheets, forms, trackers, process documents, Canva materials, and light automations for small-business operations and service workflows. • Mapped business processes into usable system requirements, including a 10-stage Zoho Creator workflow for a solar/electrical contractor from lead intake through permit packet creation, install, inspection/PTO, and final invoice. • Use AI-assisted operations, Google Workspace, automation logic, and documentation to help teams reduce manual follow-up and make existing systems easier to use.

Corporate Events & Operation

TeamBonding • Vollzeit

Oct 2023 - May 2025 • 1 yr 7 mos

• Supported high-volume corporate event operations across 100+ monthly events, coordinating client needs, internal teams, event managers, vendors, materials, timelines, and post-event follow-up. • Spent much of the role improving how the event system worked in practice: cleaning up handoffs, building clearer workflows, reducing operational gaps, and helping the team manage more moving pieces with less friction. • Used Cvent, Salesforce, Google Workspace, ClickUp/Asana-style tools, and internal trackers to manage event details, registration-related information, client updates, reporting, and execution status. • Owned end-to-end operational follow-through from sales handoff to event delivery, including staffing needs, facilitator assignments, materials, shipping/tracking, vendor coordination, cost awareness, billing support, and reconciliation. • Partnered with sales, production, client services, warehouse/materials teams, and external vendors to keep event requirements accurate across concurrent programs and last-minute changes. • Improved operational visibility and execution consistency, contributing to stronger capacity planning and a margin improvement path from the high-20% range toward the low-30% range. • Handled client-facing problem solving under pressure, including logistics questions, schedule changes, attendee/participant needs, materials issues, and day-of escalations.

Senior Manager, Corporate & Social Events

Not Found • Teilzeit

Oct 2021 - Nov 2023 • 2 yrs 1 mo

Level99 | Senior Manager, Corporate & Social Events / Bar Manager | Oct 2021 - Nov 2023 | Natick, MA • Managed corporate and social event execution in a fast-paced hospitality/experiential environment, including timelines, staffing, guest flow, setup, food and beverage coordination, and client communication. • Coordinated cross-functional details across sales, operations, kitchen/bar, vendors, and onsite teams to keep high-touch events moving from planning through live execution. • Built practical systems and checklists for staff communication, service flow, inventory, and event readiness, improving consistency in a venue with many moving parts. • Reviewed and adjusted event budgets, increasing profit margins from 25% to 32% on select programs while maintaining guest experience standards. Excel, Quickbooks.