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rambo__95

Ahmed Ammar

@rambo__95

Senior QA Analyst

Ägypten
Englisch, Arabisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a results-driven call center professional with over 8 years of experience in customer service, Quality Assurance, Fraud Analysis, and Team Leadership. I have a proven ability to enhance team performance, monitor quality standards, and ensure KPIs achievement.... Mehr lesen

Kompetenzen

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rambo__95
Ahmed Ammar
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Kundensupport
I will be your expert customer support agent
Ab10 $ / ProjektWeitere Details

Arbeitserfahrung

IGT

SME

IGT • Vollzeit

Mar 2025 - Apr 2026 • 1 yr 1 mo

- Chat monitoring and evaluation. - Reporting and performance analysis.

Platform

Senior QA Analyst

Platform • Vollzeit

Jun 2022 - Mar 2025 • 2 yrs 9 mos

- Monitored and evaluated agent performance. - Ensured compliance with quality standards. - Improved team KPIs and service quality.

Etisalat

QA Analyst

Etisalat • Vollzeit

Mar 2019 - May 2021 • 2 yrs 2 mos

- Call monitoring and evaluation. - Reporting and performance analysis.