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rajashree_bidya

Rajashree

@rajashree_bidya

Customer Success and Data Analytics Specialist Client Insights

Indien
Englisch, Hindi
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
With 10 years of experience in Customer Success and Account Management, I bring a strong understanding of customer behavior, retention, adoption, and business requirements - combined with hands on skills in Excel, SQL, Power BI and Python.... Mehr lesen

Kompetenzen

r
rajashree_bidya
Rajashree
offline • 

Meine Dienstleistungen

BI-Analyse
I will analyze your data and create an excel dashboard with actionable insights
Ab25 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Servetel

Senior Customer Success Associate

Servetel • Vollzeit

Jul 2022 - May 2026 • 3 yrs 10 mos

Manage a portfolio of 103 SaaS accounts, consistently achieving 97%+ of monthly targets while driving ₹60K–₹1L+ in monthly upsell revenue through usage-based segmentation and account health analysis. Lead Quarterly Business Reviews with senior stakeholders, translating usage and health data into renewal and expansion decisions. Identify and execute upsell and cross-sell opportunities through cohort analysis, directly contributing to net revenue retention growth. Own end-to-end escalation management for key enterprise accounts, partnering directly with product and engineering leadership to resolve critical issues and shape the product roadmap.