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Raj
@raja_ram2001
Instructional Designer, Training, Onboarding and SOPs
Irland
Englisch
Über mich
I'm a technical trainer and instructional designer with 3+ years' experience turning complex processes into clear, usable training and documentation. At WNS-Vuram I built onboarding programs, training manuals, exercises and assessments, and ran classroom and virtual sessions across time zones. My production-support background (ServiceNow, JIRA) means my SOPs and runbooks hold up under real pressure. I hold an MSc (National College of Ireland), a Train-the-Trainer cert, and AWS Cloud Practitioner. Tell me what you need trained or documented and I'll make it clear.
Kompetenzen
Raj
offline •
Meine Dienstleistungen
Technische Texte
I will create a clear onboarding or training manual for your team
Arbeitserfahrung
WNS Global Services
Vollzeit • 2 yrs 8 mos
Associate Technical Consultant
Jun 2021 - Aug 2023 • 2 yrs 2 mos
• Engineered a unified order placement platform leveraging scalable data pipelines to seamlessly accommodate country-specific workflows, ensuring robust process integration without codebase fragmentation. • Implemented collaborative, role-based access control for the user management platform using Python and structured data analysis, enabling secure, competency-driven permissions across the enterprise. • Built Django REST API services with integrated MLOps monitoring and structured error handling, optimizing country-specific order routing and reducing average API latency by 20%. • Enhanced production monitoring on AWS with Datadog and CloudWatch, streamlining incident resolution by 15% and supporting agile deployment cycles for high-quality operations. • Delivered low-code Appian enhancements to Plan SA’s land-acquisition system, applying data engineering best practices to boost workflow throughput by 25% for 10 users managing land records.
Technical Trainer & Onboarding Mentor
Jan 2021 - Jul 2021 • 6 mos
Designed and delivered technical onboarding and training for new hires: built curricula, manuals, case-study exercises and assessments, and facilitated both classroom and virtual sessions across time zones. Mentored new joiners through ramp-up and measured learning outcomes with structured feedback loops.
