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Ray D
@racheldavies336
Learning Product Designer
Großbritannien
Englisch
Über mich
I’m a Learning Product Designer and Digital Learning Professional who turns complex systems, processes and information into clear, engaging learning experiences. I create e-learning, onboarding programmes, live and virtual training, simulations, knowledge base articles, user guides and blended learning. I use user-centred design, ADDIE and SAM to create practical, accessible learning that works. I’ve delivered 200+ digital products using tools including Articulate Storyline, Rise 360, Adobe Captivate and Figma.
Kompetenzen
Ray D
offline •
Meine Dienstleistungen
E-Learning-Contententwicklung
I will design engaging training materials
Arbeitserfahrung
Training Manager
Southampton City Council • Vollzeit
Jun 2025 - Present • 1 yr 3 mos
I lead the design and delivery of learning for complex digital systems and transformation projects. My work includes learning needs analysis, e-learning, onboarding, live and virtual training, simulations, knowledge base articles, user guides, communications and post-launch support. I work with subject matter experts and stakeholders to turn technical processes and system changes into clear, accessible learning that helps people feel confident using new tools and ways of working.
Service Experience Analyst
University of Exeter • Vollzeit
Apr 2024 - Jun 2025 • 1 yr 2 mos
Applied user-centred and service-design methods to improve staff experience, mapping journeys and conducting usability testing. Designed accessible digital guidance and knowledge-base structures. Created user flows and prototypes in Figma and Miro, collaborating with Agile teams to translate requirements into functional specifications. Evaluated adoption using Power BI and Net Promoter Score feedback to make evidence-based recommendations.
Shift Manager
McDonald's • Vollzeit
Feb 2017 - Mar 2020 • 3 yrs 1 mo
Progressed through training and leadership roles within a fast-paced environment. Responsible for coaching colleagues, managing team performance, and ensuring high standards of customer service and operational efficiency during shifts.
