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Cloud Consultant with nearly 23 years of experience in Infrastructure Management, Implementation & Administration, IT Infrastructure Management.
Developed strategy, direction, and governance processes utilizing ITIL and ITSM practices; led efforts in designing, creating, and maintaining IT services and steering the development of a reliable IT service to improve the client's existing IT service infrastructure.
Deftness in monitoring the delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes, with effective resolution.... Mehr lesen