I will provide customer email support in german and english

Need help answering customer emails in German or English?

I'm Jasmin, based in Germany, with over 20 years of experience in retail and customer service. I offer friendly, clear email support for small businesses and online shops.

This package includes one 2-hour evening session within 7-day delivery period.

Time spent reviewing your instructions and handling enquiries is included in these 2 hours.

I can help with:

ᐧ Order and delivery enquiries

· Return questions using your policies

· General product and shop enquiries

̇ Escalating cases that need your approval

I follow your FAQ's, policies and instructions.

I do not promise unconfirmed delivery dates, refunds or other outcomes.

Support is provided in German and English through Outlook. The number of emails handled depends on their complexity.

Please message me before ordering to agree on the evening session and confirm your needs. My availability varies with my work shifts. This is scheduled email support; phone calls, live chat and continuous availability are not included.