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qainsightpro

Faizan Haider

@qainsightpro

Quality Assurance Specialist

Pakistan
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Über mich
Senior Quality Assurance professional with experience in customer support quality monitoring, call evaluations, SOP compliance, KPI reporting, and agent performance improvement. I help businesses improve their customer service quality through detailed audits, feedback, and actionable recommendations.... Mehr lesen

Kompetenzen

q
qainsightpro
Faizan Haider
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Business
I will provide professional quality assurance and call monitoring services
Ab5 $ / ProjektWeitere Details
Kundensupport
I will create QA scorecards and sop checklists for customer support teams
Ab5 $ / ProjektWeitere Details

Arbeitserfahrung

Fintech

Senior Quality Assurance Supervisor

Fintech • Vollzeit

Feb 2026 - Present • 6 mos

Responsible for monitoring live and recorded customer calls, evaluating agent performance, ensuring SOP compliance, preparing QA reports, KPI analysis, and providing coaching feedback.