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priyadharshi139

Priyadharshinim

@priyadharshi139

Implementing Freshworks Products Like EX and CX

Indien
Englisch, Tamil
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Hi, I’m Priyadharshini—a solutions specialist dedicated to optimizing employee and customer experiences (EX & CX). I help businesses configure, automate, and seamlessly implement Freshworks products (Freshdesk, Freshservice, and CRM tools). What I deliver: • End-to-end Freshworks setup & onboarding • Ticket routing, SLA policies, and automated workflows • Custom portal configurations & self-service portals • API/webhook automations and data integrity checks Let’s streamline your operations and elevate your customer support. Send a message to get started!... Mehr lesen

Kompetenzen

p
priyadharshi139
Priyadharshinim
offline • 

Meine Dienstleistungen

Software-Installation
I will set up, configure, and automate freshdesk and freshservice
Ab20 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Saasone_Consulting Services

ITSM Implementation Engineer

Saasone Consulting Services • Vollzeit

Dec 2024 - Present • 1 yr 10 mos

Specializing in end-to-end ITSM setup, workflow automation, and service desk optimization. Key Responsibilities & Achievements: • Implemented and customized Freshservice and Freshdesk environments, including Incident, Service Request, and ticket lifecycle workflows. • Configured automated ticket dispatch, multi-tier SLA escalation policies, and departmental routing rules. • Designed structured Employee Service Catalogs and self-service knowledge base portals to streamline internal IT requests. • Automated multi-stage approval processes and recurring operational tasks to improve team resolution efficiency.