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Fiverr Pro
Deutsch
$
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Raymond Prem
@prem_raymond
Customer and Technical Support Specialist
Malaysia
Englisch, Malaiisch, Tamil
Über mich
I’m a Customer & Technical Support professional with experience across SaaS, technology, enterprise IT, professional AV and healthcare technology. I help businesses manage customer enquiries, support tickets and technical issues through ticket triage, troubleshooting, escalation, backlog cleanup and follow-up. I focus on clear communication, structured problem-solving, SLA and CSAT performance, and reliable support operations.
Kompetenzen
Raymond Prem
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Kundensupport
I will clear your customer support backlog and manage support tickets
Kundensupport
I will troubleshoot technical issues and provide clear support solutions
Arbeitserfahrung
Technical Support Advisor
Concentrix
May 2024 - Mar 2026 • 1 yr 10 mos
Provided customer and technical support in a high-volume environment, assisting customers with product, account and technical issues through structured troubleshooting and clear communication. Managed support interactions while working to SLA, CSAT and quality targets, with a focus on accurate resolution, customer satisfaction, escalation and follow-up.
Technical Support Advisor
Pulse
Jun 2023 - Oct 2023 • 4 mos
Provided technical support for professional audio/video products, handling customer enquiries, troubleshooting, ticket management, RMA requests, documentation and escalations. Worked with customers to investigate technical issues, identify solutions and provide clear follow-up while maintaining organised support records and service quality.
