p
pedrolloret215

Pedro L

@pedrolloret215

Writer

Vereinigte Staaten
Englisch, Spanisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a versatile, bilingual professional with over 8 years of experience across technical support, sales, and small-business ownership. I have a proven ability to resolve complex problems, grow revenue through upselling, and lead teams in fast-paced environments while maintaining a strong work ethic.... Mehr lesen

Kompetenzen

p
pedrolloret215
Pedro L
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Arbeitserfahrung

Asurion

Technical Support Representative

Asurion • Vollzeit

Jan 2023 - Present • 3 yrs 7 mos

Provide prompt, courteous, and efficient technical support by phone, assessing and resolving complex technical issues, particularly with personal devices. Leverage call-center technology to track, report, and resolve customer issues in a timely manner. Consistently achieve key performance indicators for call metrics and sales goals. Accurately identify customer needs and effectively upsell relevant products and services.