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pawelpodworny

Pawel P

@pawelpodworny

I will fix your travel problem when your flight goes wrong

Großbritannien
Englisch, Polnisch, Französisch, Spanisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I’m a travel operations professional with several years of experience in the travel industry, specialising in flights, disruptions and complex itineraries. I’ve worked with international travellers, airlines and travel suppliers at WeSki and Trip.com, handling rebooking, rerouting, flight changes and operational problems. I speak English, Polish, French and Spanish and provide practical, clear solutions when travel doesn’t go to plan.... Mehr lesen

Kompetenzen

p
pawelpodworny
Pawel P
offline • 

Meine Dienstleistungen

Reiseplanung
I will fix your travel problem or flight disruption
Ab50 $ / ProjektWeitere Details

Arbeitserfahrung

WeSki

Customer Service and Operations Consultant

WeSki • Vollzeit

Sep 2024 - Present • 2 yrs

Led a team of three while mentoring over 15 consultants. Directed the operational response for 1,000+ customers during a major resort-access crisis. Owned complex flight escalations and redesigned flight-risk processes, eliminating missed-flight incidents and saving over £50,000 annually.

Trip.com

Flight Specialist

Trip.com • Vollzeit

Aug 2022 - Mar 2024 • 1 yr 7 mos

Resolved high-volume international travel disruption cases involving cancellations and complex rebooking. Utilized multilingual skills and advanced booking systems to deliver seamless experiences. Ranked Top 3 globally for Trustpilot feedback and improved email quality standards.