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Muhammad Owais
@owaisashraf
Customer Support Operations Expert for Ecommerce and SaaS Businesses
Pakistan
Englisch, Urdu
Über mich
Customer Support Operations Specialist with 8+ years of experience supporting ecommerce brands, SaaS companies, Amazon sellers, and startups. Experienced with Zendesk, Freshdesk, Gorgias, Help Scout, Intercom, Shopify, Amazon Seller Central, CRM management, technical troubleshooting, SOP documentation, knowledge base creation, AI-assisted customer support, and customer success operations. Passionate about improving customer satisfaction and building efficient support systems.
Kompetenzen
Muhammad Owais
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Regelbasierte Chatbots
I will setup intercom chatbot and intercom dashboard setup
E-Commerce-Marketing
I will setup and optimize your zendesk and zendesk API integration
Portfolio
Arbeitserfahrung
Upwork
Freiberufler • 1 mo
Intercom Workflow & Automation Consultant
Jun 2026 - Jun 2026 • 0 mos
Developed and optimized Intercom Messenger workflows to automate customer onboarding, lead qualification, pricing inquiries, product demonstrations, and customer support. Worked directly with developers to troubleshoot workflow triggers, JavaScript event tracking, Messenger behavior, and production deployments. Improved workflow reliability through testing, automation, and user experience enhancements.
Intercom & Fin AI Implementation Specialist
May 2026 - May 2026 • 0 mos
Designed and implemented a complete Intercom customer support system using Fin AI, custom ticket forms, automation workflows, and Jira integration. Configured support flows for login issues, payment support, and authenticated users while creating automated ticket routing, knowledge base integration, conversation workflows, and detailed implementation documentation.
CRM & Customer Support Automation Consultant
Mar 2026 - Apr 2026 • 1 mo
Led the implementation of Freshchat Pro and Freshdesk to modernize customer support operations. Configured WhatsApp Business integration, Freddy AI chatbot, multilingual live translation, knowledge base management, workflow automation, ticket routing, and AI-assisted customer support. Designed scalable support processes, created technical documentation, and trained internal teams to manage the platform efficiently
6 Bewertungen
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Zusammensetzung der Bewertung
- Kommunikation
- Qualität der Lieferung
- Preis-Leistungs-Verhältnis der Lieferung
1–5 von 6 Bewertungen
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iamali007
Pakistan
I hired this seller to help set up and optimize Intercom for my website—and I’m beyond impressed with the results. From the very beginning, communication was smooth and professional. They clearly understand the Intercom platform inside and out.
Antwort des Freelancers
Hilfreich?
fate152
Pakistan
Simple, Straightforward process and very quick delivery
Hilfreich?
authoritypod
Vereinigte Arabische Emirate
You get what you pay for. He may not be as cheap as other sellers but he will deliver and fast. Very very impressive and will
Hilfreich?
valeeum
Vereinigte Staaten
Great knowledge of subject matter and clear communicator.
Hilfreich?
agelfik
Vereinigte Staaten
Muhammad helped me explore options for integrating Intercom with my CRM. I got good experience from it.
Antwort des Freelancers
Hilfreich?
